Forum Discussion

New Novice

1 month ago

Ea account hacked and banned

My ea account was hacked, then banned. In the process my link got switched to some random EA account because the hacker changed the email. Because its banned I can not unlink it from my mobile device...

android

EA_Aljo

Community Manager

1 month ago

Hi there. Thanks for reaching out. Unfortunately, we can't help with bans over the EA Forums. You'll need to open a case with an advisor so they can assist with this. That can be done by using the 'Contact us' button at the bottom of this page. You'll need to verify you own the account before they can make any changes.

ysdmi1iow15y

New Novice

1 month ago

I can’t do that because: A. The banned account was never mine B. I have none of the account info (user…) C. They have no reason to unban it.

EA_Aljo
Community Manager
1 month ago
If you were never the owner of the account before it was banned, support will not be able to help.
- ysdmi1iow15y
  New Novice
  1 month ago
  I was the owner, then the email on the account was changed, making a new account because I recovered mine. Then that random new account got banned.
  - EA_Aljo
    Community Manager
    1 month ago
    We're not able to help with hacked accounts over the forums. You can find more information on hacked accounts in this article. You're also welcome to open a case with an advisor by using the 'Contact us' button at the bottom of that page.
    
    You can submit a dispute to have the ban investigated by using the instructions here.