Forum Discussion

AduxR's avatar
3 years ago

EA connect issue

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone 14 pro
OS Version 16.3.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 446-843-283
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug There is no option in the game to reset the ea connect connection. For example, i lost the access to my old email adress and now i cannot access the webstore anymore. Even the Support cannot do anything. This is a big problem as this effects a lot of players. There should be an option in the game to set a new email adress to prevent this.
Steps: How can we find the bug ourselves? Ea connect
Connection Type Wifi
Please select your region Europe
Country Austria

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone 14 pro
OS Version 16.3.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 446-843-283
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug There is no option in the game to reset the ea connect connection. For example, i lost the access to my old email adress and now i cannot access the webstore anymore. Even the Support cannot do anything. This is a big problem as this effects a lot of players. There should be an option in the game to set a new email adress to prevent this.
Steps: How can we find the bug ourselves? EA connect
Connection Type Wifi
Please select your region Europe
Country Austria

9 Replies

  • You must be 18 years old in order to see/access EA Connect button, regardless of geo-location. You are under 18 according to your account information. If the date of birth on your account is incorrect, please reach out to EA Help.

  • AduxR's avatar
    AduxR
    3 years ago

    @EA_Gunner wrote:

    You must be 18 years old in order to see/access EA Connect button, regardless of geo-location. You are under 18 according to your account information. If the date of birth on your account is incorrect, please reach out to EA Help.


    This issue is not regarding if i can see the ea Connect Button because i can. 

    There is no option to CHANGE the ea connect email adress where the webstore login code is sent to.

    i already have my swgoh account connected to an account but my email adress got deleted so i will be never able to login again to the webstore. 

    i want an option where i can change ingame the email adress for ea connect because the support is not able to support here. 

    hopefully you can find a solution for players.

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    3 years ago

    You cannot unlink the accounts. The only option you have is to sign into ea.com with your old email and update the email account on your linked EA account.

  • AduxR's avatar
    AduxR
    3 years ago

    @EA_Gunner wrote:

    You cannot unlink the accounts. The only option you have is to sign into ea.com with your old email and update the email account on your linked EA account.


    But i cannot login any longer because my email adress got deleted. 

    so you are saying there is no other option to unlink the account, so basically i will never be able to access the webstore again? 

    that does not seem fair to me, do you think you can add such function into the game or do i just never ever access the webstore again and spend money on there and use the features ? That does not seem like a professionell solution…

    Very disappointing…

  • AduxR's avatar
    AduxR
    3 years ago

    @EA_Gunner wrote:
    @AduxRReach out to EA Help and ask to update your email.

    They are not able to because the account has never been fully setuped. Because i only used that email adress for swgoh. I had a lot of chats with the ea help. 

    very special case here i know, but there has to be a way. And if not yet maybe this could be added to the  game to change the ea connection ingame. 

    would be great if you forwarded this to the dev guys…

  • I don't remember the email address that I specified when linking my account in the game, can you help?

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