EA Connect not an option
EA Connect showed up for everyone except one person in our group. Is there something more than checking the setting to get it to work? (For that player, they see the same thing on their phone and tablet device)
Hi @j8070800ut16,
Ok, I can see where things are getting mixed up on the support side. So, the agent is correct in that the EA support team wouldn't be able to pull up accounts from other companies, the Play store for example would be Googles domain.
As you're looking for the 'EA Connect' option, which tries to connect the SWGOH gaming account to the EA account, it's these accounts we'd want a look at and the Live support team can check on both of those accounts for you (you can see your EA account's DOB here). That Date of Birth for both of these accounts needs to be above the age of 18.
What I recommend doing now is:
- Create a new case and title it something along the lines of: SWGOH: EA Connect option missing - Help correcting Date of Birth
- In the text window add something to this effect:
@EA_Lanna wrote:
I'm having issues selecting the 'EA Connect' option in-game. I've spoken to a Community Manager on Answers HQ and we've run through the troubleshooting steps to rule out any technical issues. EA_Lanna believes the 'EA Connect' option may be missing due to under 18 account restrictions that are coming into play and said both my EA account and SWGOH account need to be above the age of 18+ for this specific option to appear. She's advised me to reach out to EA support to check these dates of birth and for help with updating the ages on both of these accounts if needed, and that this should help rectify the missing 'EA Connect' option. My Player ID for my SWGOH is: <insert ID here> and the email on my EA account is <insert email here>. Thank you for your help.
That should help prompt the advisor to check for the DOB's on both accounts. If the DOB is registered as under 18 for one or both of those accounts, you'll need the advisors help to 'Age-up' the accounts. They'll ask you at that stage for proof of age to ensure you're not a minor chancing their arm to get access to features currently not available to them (read for more on that). There'll be set criteria as to what's accepted to prove that but once that's been verified, they'll update the DOB for both accounts and you should be able to use the 'EA Connect' option from there.
- EA_Lanna
