Forum Discussion

$frackme_12345's avatar$

Rising Scout

9 days ago

Episode Pass not activating in game

I've bought the episode pass in the webstore. I got the receipt, It shows as active in the webstore, offering me to upgrade to the pass plus. Yet i go in game, and no episode pass is available. ...

android

k25a3m63nxoo

New Rookie

9 days ago

After opening the game, I found a message from Customer Support in my Inbox stating:

"Our records indicate you received incorrect rewards from the DINJARIN Redemption. We apologize for any inconvenience you may have incurred. Your account has received the correct reward: 5-star The Mandalorian."

However, I did not complete the quest or Journey, and I already had The Mandalorian at 5 stars.

Therefore, I assume this is not the compensation for the missing Episode Pass rewards and the Grogu Bundle I that I purchased but never received. Could you please confirm whether those issues are still being investigated? Ally code: 769-531-957