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ludwigvb_13's avatar
ludwigvb_13
2 years ago

Error code 9.0

Product: Star Wars: Galaxy of Heroes
Platform:iOS
What type of device are you experiencing the issue with? iPhone SE
OS Version 17.4
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug The game app doesn’t launch with error code 9.0
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Asia
Country Japan

‌

I am facing an error code 9.0 and the game app doesn’t launch.

 

I tried the troubleshoots of following link. But the error continues.

What should I do for solving this error?

 

https://help.ea.com/au/help/mobile/troubleshooting-steps-for-ios-apps/

bug

5 Replies

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    2 years ago

    Have you tried to re-install the application?

    Does your local ISP have any issues?

  • ludwigvb_13's avatar
    ludwigvb_13
    2 years ago

    I tried uninstalling and reinstalling the app. But the error was not solved.

    It seems the ISP I’m using had no problems.

    Once I gave up to solve this error, but the app is launched correctly the next morning.

    And the very next day, the error reappeared.

    I tried to do nothing without restarting the app every few hours. The app is launched correctly about 24 hours later.

     It is hard to believe that this is a problem with my network environment. Because all other apps and browsing were fine while the error is occurring.

    Very puzzling, but it’s working fine now.

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    2 years ago
    @ludwigvb_13 Looking at your logs, we noticed that your GAC defence might cause your issues. Can you remove all your defence teams and re-add them again, please?

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