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retrofiable's avatar
retrofiable
6 years ago
Solved

Error codes 9 and 9.57

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Galaxy A50 OS Version 9 Ally Code: (Find it here: http://bit.ly/AllyCode ) 992...
bug
  • EA_HighCommand's avatar
    EA_HighCommand
    6 years ago

    Hi @retrofiable and thank you for the report.

    Error code 9 is usually a sign of an unstable or weak internet connection. Make sure your connection is strong and stable when going into important matches, to prevent this from happening.

EA_HighCommand's avatar
EA_HighCommand
Icon for EA QV Team rankEA QV Team
6 years ago

Hi @retrofiable and thank you for the report.

Error code 9 is usually a sign of an unstable or weak internet connection. Make sure your connection is strong and stable when going into important matches, to prevent this from happening.

gusarQ2's avatar
gusarQ2
6 years ago

This is no answer. Connection is ok for thousands of users. Game doesn't work!

  • GladOS-013's avatar
    GladOS-013
    Hero (Retired)
    6 years ago
    @gusarQ2 but of the game works for thousands of users, then wouldn't the issue be something isolated to the individual having the problem? Either the device, the connection, or an installation error (requiring a fresh install of the app)?

    Occam's Razor implies that an individual having a problem is not related to a bug in the game code being used across all devices, but rather something much more limited in scope.
    • gusarQ2's avatar
      gusarQ2
      6 years ago

      I've been trying to enter from three devices! One error for all. What does it mean? Individual issue for three devices? That have been successfully played for two years. Help effectively please

      • GladOS-013's avatar
        GladOS-013
        Hero (Retired)
        6 years ago
        @gusarQ2 Please provide enough information to be helped.

        Ally code, types of devices, and which error messages are you getting are all required. When does it crash? This thread was for a player who describes specific types of crashes during GA battles. You sound like you can't log in. Maybe you should create your own post where you can focus on your issue.

        Just complaining that "the game is broken" doesn't help anyone.

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