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DarthFehnor's avatar
DarthFehnor
Seasoned Novice
9 months ago

Error when logging into Star Wars Galaxy of Heroes app

Hello there, for 6 days I have had problems logging into the game. My SWGOH account with EA and my email are not recognized. I have already tried uninstalling the app and restarting it with Google Pl...
bug
EA_Gunner's avatar
EA_Gunner
Icon for EA QV Team rankEA QV Team
9 months ago
@DarthFehnor Have you tried to login to the game as guest first?
And are you sure you linked your EA account to the game before?
DarthFehnor's avatar
DarthFehnor
Seasoned Novice
9 months ago

@EA_Gunner Yes, I did it like that at first, then I tried to link through the have an account button, but I get the error message

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    9 months ago
    @DarthFehnor do you have an ally code for the main account?
  • DarthFehnor's avatar
    DarthFehnor
    Seasoned Novice
    9 months ago

    Yes its 551-866-215

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    9 months ago
    @DarthFehnor This account was never linked to an EA account. Only to Google Play.
  • DarthFehnor's avatar
    DarthFehnor
    Seasoned Novice
    9 months ago

    @EA_Gunner Ok, so how can I use my account again, because I also tried to log in through Google Play, and I can't.

  • DarthFehnor's avatar
    DarthFehnor
    Seasoned Novice
    9 months ago

    @EA_Gunner When I try to enter the SWGOH webstore it sends me a verification code and when I enter it I only get an error when logging in. Why does this problem appear?

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    9 months ago
    @DarthFehnor Because your account is not linked to SWGoH. The system will send you a verification code as long as the email is associated with an EA account.

    To get help with account recovery, you need to contact EA Help.
  • DarthFehnor's avatar
    DarthFehnor
    Seasoned Novice
    9 months ago

    @EA_Gunner I've already been to EA help but they haven't been able to help me either.

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    9 months ago
    @DarthFehnor Have you tried Google Support to get access to the GP account your game is linked with?
    And do you know your case number for the EA Help case?
  • DarthFehnor's avatar
    DarthFehnor
    Seasoned Novice
    9 months ago

    @EA_Gunner No, I hadn't tried that, I just spoke to EA support. And no, I don't know that number.

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