Missing Shard Dark Revan

1 year ago on Christmas Day, I bought two packs: one that allowed me to unlock Revan and another that allowed me to unlock Dark Revan. When I finished the Revan Jedi event, I had no problem, but when I finished Dark Revan’s, I was surprised to see that I was missing shards. So I decided to contact you, but unfortunately, I received no answer except one that I had unfortunately not seen, and since that time, I have tried again and again.
My ally code is: 954-174-128