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Hakomairos1's avatar
Hakomairos1
New Novice
9 months ago

ErrorCode 9.0 when unlinking EA account

This has been happening for several months now. 

I am trying to unlink my ea account. Every time I attempt to do so it throws an error code (see attached) and restarts the game.

My original ea account that swgoh was linked to was migrated. If the un-link can be forced from CG's side, that will solve my problem and I can link to the new account. Alternatively if they can switch the EA account I'm currently linked to, that also fixes the problem.

I have tried everything as of this point, and I am losing out on rewards and functionalities of the game I should have access to because this STILL doesn't work.

Please help.

technical issues

3 Replies

  • Hakomairos1's avatar
    Hakomairos1
    New Novice
    9 months ago

    I have contacted general EA help. They told me that they could do nothing and I would need to contact in-game EA help. 

    Contacting in-game EA help has led to a new person responding to every message and each new person seems to not read the previous messages.

    One person identified that my swgoh account is linked to a deactivated EA account (which I suspect is the expected behavior when a migration occurs). But every person who responded after he did seems to not know that information.

  • Hakomairos1's avatar
    Hakomairos1
    New Novice
    9 months ago

    Posting the solution in case anyone else runs into this -

    My old EA account was migrated to a new EA account. SWGOH was linked to the old EA account that was being migrated from.

    As a result the old EA account was deactivated as a part of the migration process.

    In game EA help was unable to fix this issue. https://help.ea.com/en/help-home/ was able to fix this.

    The fix was to reactivate the old EA Account that was migrated from. Once that old EA account was activated again the in-game unlink feature no longer gave me Error Code 9.0 and instead properly unlinked my swgoh account from the old EA account. 

    Then I was able to connect SWGOH to the new EA account.

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