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elixirninja's avatar
elixirninja
5 years ago
Solved

Facebook connect screen miss-sizing - preventing connection to account

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Huawei p30 Lite OS Version Android 10 Ally Code: (Find it here: http://bit.ly/...
bug
  • EA_UltraSlide's avatar
    EA_UltraSlide
    5 years ago

    Hi @elixirninja and sorry to hear that.

    The team are currently working on the issue with not being able to accept cookies from Facebook on browser.

    To get your account moved from Facebook Connect to Google, you you can reach out to our Support Team for further help. Or through the game by going to Settings -> Help once the cookies issue is resolved and you can get back into the game.

    You will likely need to provide proof of purchase so please have that ready if you can to speed things up. Hope this helps!

EA_UltraSlide's avatar
EA_UltraSlide
Icon for EA Staff rankEA Staff
5 years ago

Hi @elixirninja and sorry to hear that.

The team are currently working on the issue with not being able to accept cookies from Facebook on browser.

To get your account moved from Facebook Connect to Google, you you can reach out to our Support Team for further help. Or through the game by going to Settings -> Help once the cookies issue is resolved and you can get back into the game.

You will likely need to provide proof of purchase so please have that ready if you can to speed things up. Hope this helps!

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