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rymas1's avatar
rymas1
Rising Adventurer
7 years ago
Solved

Forced restart during TW battle causes lost team

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Samsung OS Version Most current Ally Code: (Find it here: http://bit.ly/AllyCo...
bug
  • EA_HighCommand's avatar
    EA_HighCommand
    7 years ago

    Hi @Bmore1973,

    As soon as you hit the "Battle" button from the squad selection screen, the game will count that battle for you. Unfortunately, there is currently no reliable solution to prevent your team from being "consumed" as it would open the door to exploits and abuse. We are looking into possible other solutions but that takes time.

    Make sure you have a strong and stable internet connection before going into important battles to ensure everything goes as smooth as possible.

Bmore1973's avatar
Bmore1973
7 years ago

This has happened a few times and I lose my squad and get credited with a battle I didn't even participate in. Why doesn't it just reset especially if you never battled in the 1st place guess it is what it is if problem still hasn't been fixed.

EA_HighCommand's avatar
EA_HighCommand
Icon for EA QV Team rankEA QV Team
7 years ago

Hi @Bmore1973,

As soon as you hit the "Battle" button from the squad selection screen, the game will count that battle for you. Unfortunately, there is currently no reliable solution to prevent your team from being "consumed" as it would open the door to exploits and abuse. We are looking into possible other solutions but that takes time.

Make sure you have a strong and stable internet connection before going into important battles to ensure everything goes as smooth as possible.

  • kisermiester's avatar
    kisermiester
    6 years ago

    This happened to me today. I also had my Discord app opened and switching back and forth between the two apps during the TW. When I hit Battle, the game immediately went to a screen that said the game had to be restarted. I restarted the game and it counted as a loss and used up my team.

    When I went back over to Discord, the app was still up and didn't have to be restarted like the game did. If it was a connection issue, then why can't the game pause until restored? That, or it wasn't a connection issue on my end at all.

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