GA restart each time I try to start fight

Question

Product: Star Wars: Galaxy of HeroesPlatform:Apple iPadWhat type of device are you experiencing the issue with? TabletOS Version 12.1.1Ally Code: (Find it here: http://bit.ly/AllyCode ) 212-326-925What type of issue do you have? GameplayHow often does the bug occur? Every time (100%)Summarize your bug Try to start a fight in GA, game crashes and restarts. Guild / shard members reporting similar and teams being lost and wins not being registered.Steps: How can we find the bug ourselves? Start a fight in the 4mill+ bracket.Connection Type WifiPlease select your region EuropeCountry United Kingdom‌Each time I try to start a fight in GA, game crashes and I have to restart.same problems reported via guild / shards members.teams lost and wins not registering.

lekku1320 · Answer

Me too. At least one per GA. They need to put some kind of check I to this error, if the battle was 0:00 long then it shouldn't count. It's infuriating

cg_mindtricks · Answer

Hey, I'm sorry to hear you had this issue during the first round of the Grand Arena event currently active. There are 2 more rounds left, can you please try the following and let me know if you encounter the same issue in the following rounds?
1. Uninstall the game
2. Make sure you are connected to a strong and stable Wi-Fi
3. Reinstall the game
4. Launch the game and leave it in the home screen for around 30 min so it can finish downloading all assets correctly.

Thank you and hopefully the above steps fix the issue.

ngfury · Answer

Exactly!

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GA restart each time I try to start fight

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