GAC Froze

Predictable answer EA Gunner. How about CG actually troubleshoot their own game instead trying to pass it back to the customer?

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Moto G Power
OS Version 11
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug GAC gameplay froze. Timer still counted down, chat still worked. Nothing in the "basic troubleshooting guide" would prevent this so don't refer us to that. If it was my connection or phone, the timer wouldn't continue to count down and chat wouldn't work.
Steps: How can we find the bug ourselves? Actually look into this issue instead of just pointing to the troubleshooting guide and giving yourself a high five.
Connection Type Wifi
Please select your region North America
Country United States

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Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Moto G Power
OS Version 11
Ally Code: (Find it here: http://bit.ly/AllyCode ) 433-754-669
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug How many times dies this need filled out.
Steps: How can we find the bug ourselves?
Connection Type
Please select your region
Country

‌

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Moto G Power
OS Version 11
Ally Code: (Find it here: http://bit.ly/AllyCode ) 433-754-669
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug GAC Froze, timer ran out. Desynchronization with server. Full WiFi and bars. Just played a match and win.
Steps: How can we find the bug ourselves? Step 1: Establish Quality Control department Step 2: Retrieve data from Quality Control department to prioritize and fix customer related bugs.
Connection Type Wifi
Please select your region North America
Country United States

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