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Jansizaropy's avatar
Jansizaropy
6 years ago
Solved

GAC Issue

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Pixel 3 XL OS Version Android 10 Ally Code: (Find it here: http://bit.ly/AllyC...
bug
  • EA_HighCommand's avatar
    EA_HighCommand
    6 years ago

    Hi all, and thank you for the reports.

    We've checked all three accounts, and there was no indicator in our records that you've joined the currently running Grand Arena Championship. That doesn't mean that you did, in fact, not join (from your point of view) but that the server never recognized the "Join" event.
    If you can make a screenshot with a date and time stamp on it next time, you join the GAC, that would surely help, in case the same is happening again.

luapumgekehr's avatar
luapumgekehr
6 years ago

I believe the same thing happened to me as well, never missed a single GA(C) matchup till now. I am not as dead sure as you are, but most certain as well.

As this is my absolute favorite part of the game I feel kind of dejected and when I read this was something happening more than usually I thought, maybe they could check logs or something...

The only downside I see is, we won't be able to "rejoin" probably and my intention here is not to gain compensation, but to play the game I really like, which seems rather unlikely as a possibly.

Maybe if we find 8 players like us, then only playing 2 rounds without rewards :D I don't know

I'm going to follow this issues as well and deeply hope for some "gameplay compensation", not necessary classic prices, even though that would probably be easier or possible at all.

P.S.: My Details:

Product: Star Wars: Galaxy of Heroes
Platform: iPhone
What type of device are you experiencing the issue with? iPhone Xr, always updated
Ally Code: 233-887-697
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I got dumped out of my GAC and now I'm not able to compete. I know for a fact that I joined up and was on like an hour ago.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Germany

EA_HighCommand's avatar
EA_HighCommand
Icon for EA QV Team rankEA QV Team
6 years ago

Hi all, and thank you for the reports.

We've checked all three accounts, and there was no indicator in our records that you've joined the currently running Grand Arena Championship. That doesn't mean that you did, in fact, not join (from your point of view) but that the server never recognized the "Join" event.
If you can make a screenshot with a date and time stamp on it next time, you join the GAC, that would surely help, in case the same is happening again.

  • luapumgekehr's avatar
    luapumgekehr
    6 years ago

    Thank you very much for the official reply, I appreciate that a lot! 

    As I said in my initial answer to his more certain report, I wasn't even a 100 % sure myself, even though this was the first time and I was "sure enough" to have it checked. 

    One thing I am sure about after this is, that I won't actively miss it ever again and with your advice, will start collecting screenshots :D 

    All the best to all you, thanks for taking care to the officials and keep on having fun fellow swgoh friends! 

    • AxlsOrder's avatar
      AxlsOrder
      6 years ago

      I had the same issue, I have never missed a GAC....

      Most likely this will fall under deaf ears but any ways, it’s worth the try...

      • GladOS-013's avatar
        GladOS-013
        Hero+
        6 years ago
        @AxlsOrder It's not deaf ears, and MindTricks & HighCommand always investigate.

        However, 100% of the time they have investigated so far, there has been no record from the game servers of the impacted players actually clicking the Join button. So as far as an investigation goes, there is no evidence for them to find.

        Unless the devs set up their servers to start recording additional events - like when players open the Championship window (like your screenshot), and then record every single action inside the GAC window for investigational purposes, I'm not sure how they can proceed.

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