Galactic challenge missing rewards :

I am receiving not helping messages from the customer service . They are asking me 

-open a new ticket , following certain instructions , that then get close as duplicate 

- now a guy asked me

Thank you for contacting EA help, my name is William, and I'll assist you with your case today.

I hope you're doing well, I've gathered that you have contacted us regarding the grand arena. Do not worry I am here to help you with it.

Please let us know the date when you completed the grand arena.

Do let us know if this fixes out the problem.

We will love to assist you further in all the possible ways. Please reply to this with more details. We are waiting!

Should you have any further questions regarding this or any other issues, please do not hesitate to let us know.

You can also find answers to common questions on our Help Center at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com.

Thank you once again for contacting EA Help! It was lovely to have you here.

Have a great day/night ahead,

and this is for GALACTIC CHALLENGE!!! 
how can someone can receive some help !!

this is insane . These ppl in your customer service do not even read what ppl type !!!!

it’s 9 days , who so I need to contact ? How ?