Forum Discussion
EA_Lanna
Community Manager
4 years agoHi @zellaccio,
I can only apologize on behalf of the support team. That last chat log you shared does seem like the agent didn't read your issue...As frustrating as it looks, you need to persist with the support team to get help with missing content cases.
- EA_Lanna
I can only apologize on behalf of the support team. That last chat log you shared does seem like the agent didn't read your issue...As frustrating as it looks, you need to persist with the support team to get help with missing content cases.
- EA_Lanna
zellaccio
4 years agoSeasoned Traveler
How if no one is reply ?!?!?? 6 days and no answer anywhere !! How is that possible ?!?!?
- EA_Lanna4 years ago
Community Manager
HI @zellaccio,
I'm not sure why it went without a response. You need the support team for help with this one so I'd recommend bumping it with them.
- EA_Lanna - zellaccio4 years agoSeasoned Traveler
I can’t resume the existing ticket , as it is in progress , or duplicate .
and in game I’m messaging them every day, and still no answer ..
I get it itms out of duty/ power / responsibility , but .. how does that work ? Is there someone can help me on this ? The support team is clearly not supporting .
that’s like.. ridiculous ?