Forum Discussion

Seasoned Traveler

4 years ago

Galactic challenge missing rewards :

I have not received any rewards for the following : Kashyyyk: Sith 📷 vs Galactic Republic (E) 6/10 Coruscant: Inquisitor 📷 vs Jedi (E) 6/6 Malachor: Bounty Hunter 📷 vs Rebels (E) 6/...

technical issues

EA_Lanna

Community Manager

4 years ago

Hi @zellaccio,

I can only apologize on behalf of the support team. That last chat log you shared does seem like the agent didn't read your issue...As frustrating as it looks, you need to persist with the support team to get help with missing content cases.

- EA_Lanna

zellaccio

Seasoned Traveler

4 years ago

@EA_Lanna well, is not working . I’m keep on talking with support, and they are asking me the same question , and no answer or help!

there should be some type of escalation ? Supervisor ? Team leader ? Manager ? Someone that can read a message and understand ?!? I have been asked 5 times my ALLY ID !!! I think this is the point that they Don’t even read the messages !!! I have 4 galactic challenge rewards missing , no one that help me, and it’s so frustrating I ‘m just been asked the same question over and over and over ?!?!

i need to escalate my ticket to someone !