galactic conquest-sector 1 bonus rewards bug

Product: Star Wars: Galaxy of Heroes
Platform:Android Tablet
What type of device are you experiencing the issue with? tablet
OS Version 12
Ally Code: (Find it here: http://bit.ly/AllyCode ) 369-256-473
What type of issue do you have? Missing Rewards
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug The rewards for the bonus round at the end of sector one there are two crat3s. It clearly shows we get one item out of each crate. There is no other possible interpretation of that. I did not get the datacron out of one of the crates. It clearly shows that we are guaranteed a datacron there. There is no other possible way to interpret the prize.
Steps: How can we find the bug ourselves? I don't know
Connection Type Wifi
Please select your region North America
Country USA

‌

The rewards for the bonus round at the end of  sector one there are two crat3s.  It clearly shows we get one item out of each crate.  There is no other possible interpretation of that.  I did not get the datacron out of one of the crates.  It clearly shows that we are guaranteed a datacron there.  There is no other possible way to interpret the prize.

I am owed one datacron.  I have been trying to get this rectified sinc September 8.