Forum Discussion

alcatrahss's avatar
alcatrahss
4 years ago

Galaxy of Heroes game crashes

When receiving an answer from the Help Bot, it causes the game to crash on Android. When launching the app, you get the initial loading screen then the app crashes. Android occasionally gives you a ...
bug
EA_Gunner's avatar
EA_Gunner
Icon for EA QV Team rankEA QV Team
4 years ago

Hello @alcatrahss 

Thank you for your report. We are aware of the issue and are investigating. You can try to reinstall the app.

marajadeskywlkr3's avatar
marajadeskywlkr3
New Rookie
4 years ago

Game is still crashing, have to uninstall and reinstall constantly. Samsung galaxy S10e. I've done all the troubleshooting, cache etc. Including with my carrier. You have never answered me by email. By the time you respond here,I fear i will gave to uninstall and reinstall again, losing any possible reply, tho it was fine for 5 days and you people didn't answer. What is the issue??? Thus is my 4th or 5th report. Your feedback site shows this now as a consistent issue that you're not fixing. 6+ yrs and a lot of money spent. I'm upset!!!

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