Game Closes in hAAT
Product: Star Wars: Galaxy of Heroes Platform:Apple iPhone What type of device are you experiencing the issue with? . OS Version . Ally Code: (Find it here: http://bit.ly/AllyCode ) What type of...
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This is definitely getting worse... and spreading to all areas of the game...
... I too lost 3-4 battles in TW due to the game closing... also in GA I just had an experience where everything was messed up... I couldn’t do anything, but the battke fought itself somehow... even though auto was off... VERY strange... it also crashes when upgrading mods etc
Not sure if I have mentioned this, but I am also on an iPhone 6 Plus using the recent version iOS 12.1.4
PLEASE PLEASE PLEASE make this a TOP priority!!
thank you
EA_HighCommand
EA QV Team
EA QV TeamHi @Darth_Intrepidus et all,
We are actively looking into this, but don't have any resolution as of now. It appears, that only iOS users with "older" devices (iPhone 6 and older, iPads) are affected.
In the meantime, can you provide us with the following details, if you experience an increased crash rate?
- date and time of the crash
- area in the game the crash happened
- device (name and model)
- OS version
Thank you all!
Date 20th March 2019 it was after 19:30.
Area of game: HAAT Raid P4
Apple Iphone6
Os Version 12.1.4
ally code - 296-739-713
I understand that it may take a while to find a resolution. However this means I am missing out on a lot of guild activity and HAAT rewards. Can you atleast work out a method or way to ensure I do not fall behind as a result of the update you recently released. I had no issues prior release. If not possible I would suggest you roll back the update and release when you are 100% sure that there is no issue with older devices
- Dont have specficis on the dates and times, but the crashes are the most problematic in TW. Ironically i actually played my GA through fine yesterday but TW is unplayable for everyone here i believe. Another common area of problems is from the HAAT raid, We are all using IOS 12.1.4 and i personally am running an Iphone 5S
Hello again @EA_HighCommand
another P4 hAAT crash... I’m 6 for 6 now since this started happening, after we got the latest QoL update... not really that much Q in this L now, haha
Date / Time: Friday, March 22 @ 9:06p EDT
Area in game: P4 of hAAT about 53% into the phase
Device: Apple iPhone 6 Plus
OS version: The latest (12.1.4)
Could you guys PLEASE PLEASE PLEASE get this resolved? Soooo many people are experiencing this and it’s not exactly QoL for us... clearly it’s iPhone 4-6 models and the latest OS version that are somehow screwing up certain areas of the game... it can’t be a coincidence that this e.g. ONLY happens in P4? So, P4 might be a good place to start looking?
cheers
I am in the same boat. Many rewards lost on last 4 solo Haat raids. I lost battles in arena and grand arena when the timer kept running, but nothing happened, even on auto. I am on iPhone 6+. 598-812-956
most recent episode was 4-1-2019 @ 1048 Eastern USA time.
- I just hard a full hard crash on entering a TW battle. Top squad lost. This is a joke CG and EA you need to take this seriously.
Hello again-again @EA_HighCommand
Yet another crash... this time while moving back and forth between game options... e.g. going from “Mods Screen” back to “Main Screen” and going from “Characters Screen” back to “Main Screen” etc.
Date / Time: Saturday, March 23 @ 3:35a EDT
Area in game: Moving around the game
Device: Apple iPhone 6 Plus
OS version: The latest (12.1.4)
Have a great weekend...I will probably be posting a lot more over the weekend, lol
cheers
And yet another crash... again, this time while moving back and forth between game options... e.g. going from “Mods Screen” back to “Main Screen” and going from “Characters Screen” back to “Main Screen” etc.
Date / Time: Saturday, March 24 @ 1:39a EDT
Area in game: Moving around the game
Device: Apple iPhone 6 Plus
OS version: The latest (12.1.4)
In addition to this crash, about 15-20 minutes earlier, I had a complete shut down of all functions and a pop up telling me I was experiencing an “Error code 9.0” I have seen a lot of recent posts about Error code 3.0... but this is the first 9.0 I have seen
cheers
Hello again-again @EA_HighCommand
Yet another crash... this time upon returning to the Main Screen, after having done arena and fleet battles
Date / Time: Saturday, March 24 @ 11:44a EDT
Area in game: Moving around the game
Device: Apple iPhone 6 Plus
OS version: The latest (12.1.4)
*sighs* Will it never end? *sad face*
cheers
Hello again-again @EA_HighCommand
Another week... samme BS!!!
Game still crashing... this time upon reaching 0.00% in P4 of hAAT...
Date / Time: Tuesday, March 26 @ 9:02p EDT
Area in game: P4 of hAAT
Device: Apple iPhone 6 Plus
OS version: The latest (12.1.4)
I realize you guys are busy spitting out toons and new gear, trying to make a living... and this issue here isn’t exactly going to make you any money per say... but would it be possible to get some kind of update on this issue? It’s been going on for a couple of weeks now and thus far we have heard absolutely NOTHING... it wasn’t even mentioned in today’s post about “Known Issues” so, I can only assume that eventhough A LOT of people posted about this issue... it is still unknown to you guys?
anyways... I’ll be back in a day or two posting another time and date for the next incident
cheers
- EA_HighCommand
Hi @Darth_Intrepidus and thank you for the update.
We are still looking into it but have no update for you as of today, sorry.
Hello again-again @EA_HighCommand
Aaaaaaand the fun of playing and the enjoyment of the recent QoL continues... please keep those QoL’s coming 🙂 They’re awesome
Another crash... I lost count... could be 8 for 8 now since the update... this time upon reaching the cut scene going into P4 of hAAT... every hAAT has crashes since the update... and you guys are clueless??!!
Date / Time: Thursday, March 28 @ 9:15p EDT
Area in game: P4 of hAAT
Device: Apple iPhone 6 Plus
OS version: The latest (12.1.4)
I can only assume you guys can’t figure out a way to fix this problem you yourselves somehow have created... can’t say I’m surprised... so, going forward, I guess the only way for me to get around this glitch is to simply stop playing hAAT and just take a zero and settle for the bottom rewards... how nice this is 🙂 Sooooo many people reporting this glitch... and you guys have nothing??!! Wow!
cheers
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