Forum Discussion

Not applicable

7 years ago

Game Closes in hAAT

Product: Star Wars: Galaxy of Heroes Platform:Apple iPhone What type of device are you experiencing the issue with? . OS Version . Ally Code: (Find it here: http://bit.ly/AllyCode ) What type of...

bug

EA_HighCommand

EA QV Team

7 years ago

Hi @Darth_Intrepidus et all,

We are actively looking into this, but don't have any resolution as of now. It appears, that only iOS users with "older" devices (iPhone 6 and older, iPads) are affected.

In the meantime, can you provide us with the following details, if you experience an increased crash rate?

- date and time of the crash

- area in the game the crash happened

- device (name and model)

- OS version

Thank you all!

Cheekymonkay

Not applicable

7 years ago

Date 20th March 2019 it was after 19:30.

Area of game: HAAT Raid P4

Apple Iphone6

Os Version 12.1.4

ally code - 296-739-713

I understand that it may take a while to find a resolution. However this means I am missing out on a lot of guild activity and HAAT rewards. Can you atleast work out a method or way to ensure I do not fall behind as a result of the update you recently released. I had no issues prior release. If not possible I would suggest you roll back the update and release when you are 100% sure that there is no issue with older devices