Forum Discussion

Not applicable

7 years ago

Game Closes in hAAT

Product: Star Wars: Galaxy of Heroes Platform:Apple iPhone What type of device are you experiencing the issue with? . OS Version . Ally Code: (Find it here: http://bit.ly/AllyCode ) What type of...

bug

EA_HighCommand

EA QV Team

7 years ago

Hi @Darth_Intrepidus et all,

We are actively looking into this, but don't have any resolution as of now. It appears, that only iOS users with "older" devices (iPhone 6 and older, iPads) are affected.

In the meantime, can you provide us with the following details, if you experience an increased crash rate?

- date and time of the crash

- area in the game the crash happened

- device (name and model)

- OS version

Thank you all!

Darth_Intrepidu

Not applicable

7 years ago

Hello again @EA_HighCommand

another P4 hAAT crash... I’m 6 for 6 now since this started happening, after we got the latest QoL update... not really that much Q in this L now, haha

Date / Time: Friday, March 22 @ 9:06p EDT

Area in game: P4 of hAAT about 53% into the phase

Device: Apple iPhone 6 Plus

OS version: The latest (12.1.4)

Could you guys PLEASE PLEASE PLEASE get this resolved? Soooo many people are experiencing this and it’s not exactly QoL for us... clearly it’s iPhone 4-6 models and the latest OS version that are somehow screwing up certain areas of the game... it can’t be a coincidence that this e.g. ONLY happens in P4? So, P4 might be a good place to start looking?

cheers

Korgan1999
Not applicable
7 years ago
I am in the same boat. Many rewards lost on last 4 solo Haat raids. I lost battles in arena and grand arena when the timer kept running, but nothing happened, even on auto. I am on iPhone 6+. 598-812-956
most recent episode was 4-1-2019 @ 1048 Eastern USA time.
- wildmannz
  Rising Veteran
  7 years ago
  I just hard a full hard crash on entering a TW battle. Top squad lost. This is a joke CG and EA you need to take this seriously.
  - GladOS-013
    Hero (Retired)
    7 years ago
    I have a guildmate reporting that the last 5 HAAT raids we have done since the QoL update have resulted in hard crashes (straight to "desktop") at the end of the raid.
    
    He is using a 2 year old iPad Air 2. Just adding to the thread for tracking.