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Ecolossal's avatar
Ecolossal
Rising Novice
4 years ago

Game crashed when I tried to lock a mod and lost the mod

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Moto G5 phone
OS Version Android 8.1.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 575-143-134
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Tried to lock a mod, the game crashed and I lost the mod.
Steps: How can we find the bug ourselves? I'm not sure this is reproducible. (I had a full mod inventory at the time -- or maybe 1 mod away from being full) From Ahsoka Tano's mod screen. Level and slice triangle health set mod from green to purple - Open the slice menu one more time with insufficient mats. Close that menu and attempt to lock the mod.
Connection Type Wifi
Please select your region North America
Country United States

Mod specs: Triangle Health set, Crit damage primary, 2nd secondary was speed. I levelled and sliced to purple (I think I started from green) to get to +14 or 15 speed. At that point, I was out of mats for the next slice, so I closed the slicing menu and hit the 'lock' icon, at which point the game froze. I noticed because I tried to re-enter the slice screen to see what mats I was missing. After restart, I re-entered the character screen, clicked on the "Mods" check box and clicked into Ahsoka Tano again. I clicked into her triangle mod and started filtering and sorting in an attempt to find the mod I was working on, but it isn't in my mod inventory anymore.

3 Replies

  • Hi @Ecolossal and thanks for the report.

    It appears that the mod in question may have been sold inadvertently. If that is the case, it should be back in your inbox in-game. 

    Please let us know if that is not the case.

  • Ecolossal's avatar
    Ecolossal
    Rising Novice
    4 years ago

    The mod in my inbox was purposefully sold. Does my account show that I sliced any triangle mods after the inbox mod was sold? I'm pretty sure I sold that mod before slicing the missing mod and crashing

  • EA_UltraSlide's avatar
    EA_UltraSlide
    Icon for EA Staff rankEA Staff
    4 years ago

    That was the only mod sale that we could see on your account for around that time. We cannot see any other reason that a mod would disappear.

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