Solved
Game crashes after new TU
Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Samsung Galaxy S21 Ultra OS Version Android 12 Ally Code: (Find it here: http:...
Forum Discussion
Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Freeze in Grand Arena
OS Version 12
Ally Code: (Find it here: http://bit.ly/AllyCode ) 982546564
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug The last 2 times I try to fight in Grand Arena it stalls at loading. I can hear music, I can't back out or anything and I have to reload the game and I end up loosing the battles without getting a chance yo try it
Steps: How can we find the bug ourselves? Fight in ga
Connection Type Mobile
Please select your region North America
Country United States
It stalls on the r2d2 lock thing
EA_GunnerEA QV Team
Can you please try the Basic Troubleshooting Guide.
I re-installed the game, I cleared chase, nothing seems to work. This has been a constant issue for a month now and no fixes are in sight. I've been playing almost two years now this has never happened until recently. Entering battles the game just freezes down. It happened in GAC, Territory battle, Grand arena. And it costs us the battle. In a game that's already super slow this is a HUGE issue for being ignored for such a long time! What this tells us players is that the developers don't care at all. I'm not a whale but I spend an occasional 50-100 dollars here and there. And I'm super disappointed in the costumer service. This thread started a month ago and is still an issue. I just had GAC froze on me. Yesterday I "lost" a battle in Territory battles because it froze down. This happens 3-4+ times a day, and as I mentioned it before it drastically interferes with getting ahead! Please fix this asap because right now this game is more stress than fun!
- @Alex84Swgoh They posted about it yesterday. Fill the survey out and help them fix it. Link is above.
Lost e battles because of the game freeze in Grand Arena.. this can't be happeninf in 2022
same. I'm holding off doing GAC battles because everyone is reporting this. it's not just in GAC it's in all game modes.
@EA_HighCommand
Product: Star Wars: Galaxy of Heroes
Platform:Android
What type of device are you experiencing the issue with? Huawei Mate 20 pro (LYA-L09)
EMUI Version 12.0.0
Ally Code: 562-191-237
Type of issue: Crash before the combat in GAC with my JMK teamTime: around 3:20 pm local time
How often does the bug occur? Occasionally
The screen was blocked and when I restarted the battle was lost without having played it.
Connection Type Wifi
Region: Europe
Country: Italyit happened again Vs QGJ team. I'm tired of these issues!!
Habe das selbe Problem gehabt. Zwei Kämpfe in der GAC verloren ohne gekämpft zu haben. Beim Betretten des Kampfes hängt sich das Spiel auf.
Ladebildschirm erscheint aber es passiert nix mehr.
Bitte brechen Sie diese GAC ab, beheben den Fehler und starten die GAC danach neu.
- @Skorpion811 really unbelievable!
- EA_Gunner
Thank you for the report. We attempted to reproduce your report on multiple devices but we were not able to confirm any issues on our side. All battles could be started and completed without freezes or crashes.
