Solved
Game crashes after new TU
Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Samsung Galaxy S21 Ultra OS Version Android 12 Ally Code: (Find it here: http:...
Forum Discussion
Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung phone
OS Version Galaxy S21 5G. Android version 12
Ally Code: (Find it here: http://bit.ly/AllyCode ) 557773855
What type of issue do you have? Network/Connection
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug Ever since the last update the loading screen periodically freezes. Happened in GAC earlier today costing me a battle/banners. Just now happened in Conquest consting me thr conquest energy. And has happened in fleets twice per day since update was forced.
Steps: How can we find the bug ourselves? Play game modes
Connection Type Wifi
Please select your region North America
Country United States
Attaching the frozen loading screen from Conquest, and from GAC as well as the screen to show a Battle Tally in GAC yet no damage to the opponent health or protection (since I never got to get into the battle).
Hi @1780 and sorry to hear that.
We've attempted to reproduce your issue but were unable to do so in several GA battles on a number of different devices. Any further details you can share?
@EA_HighCommand it's not just GA it's every game mode. I had it do it on entering a battle for executor shards, and also entering a conquest fight.
Andriod Galaxy S21 on wifi
@EA_HighCommand I checked with a few guild mates, and he said it appears to be just andriod, his iphone is fine.
I am experiencing this issue too and several of my guildmates. Right now it also happened even on just simming challenges.
What's upsetting about this is energy and attempts are being wasted when it freezes.
I'm also on Galaxy S21.
It happened with me too, twice in gac and once in conquest. Lost my gac match due to that.
I'm running the same phone and operating system and having exactly the same situation. So far it has cost me 2 rounds on GAC, multiple fleet arena battles and several missions in DS Geo. I've started restarting my phone between each battle but still experiencing the game freezes. It's starting to ruin the game for me and several members of my guild.
Besides entering battles, I've had many freezes during other screen transitions, like this one while moving between gear crafting menus.
Samsung Galaxy S21 Ultra 5G, Android 12
