Solved
Game crashes after new TU
Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Samsung Galaxy S21 Ultra OS Version Android 12 Ally Code: (Find it here: http:...
Forum Discussion
Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Xiaomi Mi 9
OS Version 10 QKQ1.190825.002
Ally Code: (Find it here: http://bit.ly/AllyCode ) 422-767-114
What type of issue do you have? Gameplay
How often does the bug occur? Often (50% - 99%)
Summarize your bug Starting a battle in GAC caused the game to freeze before completing the loading process, resulting in a loss. This happened twice out of 4 consecutive tries, against different teams.
Steps: How can we find the bug ourselves? I assume that attempting to engage in battles is the only way one can experience the bug.
Connection Type Wifi
Please select your region South America
Country Brazil
I don't think team composition would affect the bug's occurrence, since I experienced it with a full 3v3 teams (r5 D.Vader, G12 Thrawn, G11 Watt) and with an undersized team, also in 3v3 GAC (r5 Malak, with datacron). The only common features, as far as I can tell, were them being dark side teams against my opponent's dark side teams (also varying in level, but mainly consisting of r5 characters), both times my team had at least one relic-5 character, and happening at the first attempt against said opponent teams.
Cleaning up after the first time it occurred didn't trigger the bug, but I didn't try a second time since now it's pointless to continue playing GAC, both under these circumstances and due to my opponent's score being nearly impossible to reach because of the losses.
Small update, this just happened in while attempting to do the Jedi Master Luke mission events and it happened again. It was the solo Jedi Knight Luke one, where you're required to spend 60 light side currencies and I ended up losing all of them due to the issue.
I had the same thing happen to me when loading the LB ultimate battle. Lost 70 tix as it never loaded, just stayed there with the screen frozen. Had to force close and restart.
Froze again on me today, but thankfully it was after a GAC battle.
Hey EA Gunner... don't you dare say you can't replicate the issue on this thread too.. OR say to try the stupid troubleshooting guide that EVERYONE has posted doesn't work. How about you fix the damn issues instead of post lame * BS posts attempting to ignore there is a problem... just a suggestion....
Same here. Has never happened to me before. Can't tell from the screenshot, but the circle is not spinning. Caused me to lose a squad and 20 banners. We'll see if it costs me overall.
- And AGAIN CG, using Android, during GAC, game froze. LOST ANOTHER GAC because of your poor QC and coding. 6 freezes. 8.1 million roster, 5 GLs and losing because of crappy coding. PAY ATTENTION to your users: you have poor code right now CG.I LITERALLY can't win a GAC due to CG's poor quality control. CG_Tusken_Meathead
- @obidarthyoda it's absurd. I'm dropping battles like crazy and this losing gac, losing crystals, losing rank. Ticket filed and basically told nothing is being done. I'm so incredibly frustrated. How is this acceptable?????
Me to Starting battle, game freeze. Battle loss, Team loss, points loss. This Bug comes very offen.
EA_GunnerEA QV Team
This has been flagged to the team for further investigation.
In the in game help one guy asked me to create a bug report the next time it happened. I did that but it's 30MB so I couldn't share it in the in game help page. Can I get the bug report to someone to possibly help get this issue resolved?
This bug has cost me now 5 GAC battles. Fix it now. We ALL do not have bad internet connections.
Agreed. I only play on WiFi, and never had the game freeze like this prior to update. Every game mode is effected as of today. It's getting worse. Over 3k crystals lost between GAC and Fleet this far. I've submitted several tickets. No resolution.
