Game crashes after update

You should NEVER have to uninstall and reinstall a game after game updates.

That means developers did a crappy job in rolling out the update.

Not the case on iOS. Uninstalling and reinstalling does not work. 

Hi all,

For those of you who are still encountering this issue, please try the below steps. After each step, please retry loading into the game. Please let us know which set of steps worked for you.

Android:

1. Clear App Cache and Data

2. If you are using Mobile Data, switch to Wi-Fi

3. If the game is running in the background already, exit the game.

4. Restart your device

5. If the above fail, please reinstall the game using Wi-Fi

iOS:

1. If you are using Mobile Data, switch to Wi-Fi

2. If the game is running in the background already, exit the game.

3. Restart the device

3. If the above fail, please reinstall the game using Wi-Fi

Additional troubleshooting steps and details on how to perform any of the above steps can be found in these help articles:

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

If the issue remains after performing the above, can you please provide the following details for further investigation:

- Ally Code:

- Device Model and OS:

- Country/Region:

- Are you using Mobile Data or Wi-Fi?

- Name of the internet provider:

- Any additional details?