Forum Discussion

Vauperdac's avatar
5 years ago

Game crashes and closes

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? LG Q6
OS Version Android 7.1.1 (Nougat)
Ally Code: (Find it here: http://bit.ly/AllyCode ) 855-877-984
What type of issue do you have? Gameplay
How often does the bug occur? Often (50% - 99%)
Summarize your bug Since the 9th of July update the ocasionally crashed in the middle of a fight and closes. This time happened in the middle of a fleet battle. When I opened the app again it counted as a loss and the only fleet I had for offense was consumed
Steps: How can we find the bug ourselves? Playing in any game mode or when changing game menus. Happens more often in fleet battles.
Connection Type Wifi
Please select your region Other
Country Argentina

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? LG Q6
OS Version Android 7.1.1 (Nougat)
Ally Code: (Find it here: http://bit.ly/AllyCode ) 855-877-984
What type of issue do you have? Gameplay
How often does the bug occur? Often (50% - 99%)
Summarize your bug Since the 9th of July update the ocasionally crashed in the middle of a fight and closes. This time happened in the middle of a fleet battle. When I opened the app again it counted as a loss and the only fleet I had for offense was consumed
Steps: How can we find the bug ourselves? Playing in any game mode or when changing game menus. Happens more often in fleet battles
Connection Type Wifi
Please select your region Other
Country Argentina

10 Replies

  • Already I said it before in another post but I will publish it again for if the administrators or developers only read this post.

    I'm having several problems with the game when I switch to another account, specially after the update, and I'm having the same problems on 2 Android emulators: BlueStacks and MeMu.

    The game is crashing constantly after the update. I open the game and maybe crash inmediately when join in the Cantina and I need reload it. Then maybe works well during some minutes when I'm playing the first account, but when I switch to the second account it crashes again, sometimes crash just after log out, the game keeps the black screen and not appears the EA intro, sometimes crash in the EA intro, other times crash when appears the Google Play Games accounts selector, or when you select the account opens the Google Play Games and is needed press on the game tab again to reload the account selector, when you choose again the account appears again the screen about select the Guest account or Connect to a Google account, then I need press on the Google account button again and finally loads the account. And now also sometimes is crashing when almost is loaded the game. Also can crash in any other moment, sometimes when you load a new screen in the game, while the screen is loading with a transition, crashes at the middle of the transition.

    Before the update also happened some times these bugs, these crashes, but not every 1, 2 or 3 account switches like now, was happening maybe every 20 or 25 switches, and not as frequent, now crash, you reload the game, and maybe immediately crash again, so currently the situation is very annoying and makes harder play the game with different accounts.

    Also I tried with different Google Play Games versions, as they updated it recently, I tried with old versiones like 2020.03.x, 2020.04.x and 2020.06.19387 (the current last version, the 19383 is the version that had login problems),but is happening exactly the same in all versions, so is not because of Google Play Games, is because of the game, the last update contains some bug that is generating these multiple crash.

    I will do a video tomorrow to show the behaviour of this problem for if it helps the developers to solve the bugs.

  • Just happened again while loading a fleet arena battle. It consumed one of my arena attempts.

  • Same issue here game crashing and getting lag issues too 

    ill type out a while word it will lag and then type it fast 

    crashes happen during battles and doing events ingame hit the top right home button seems to be a big trigger

    • I've noticed my crashes occur on my second arena/fleet arena battle. Happened yesterday and today.
  • My crashes today LOL The game is crashing like every 5 minutes if I use different accounts and I switch to another account appears some crash like this (all are freezed screens, a lot of them at logout or login):

  • @Vauperdac I'd like to point out that this never happened to me before before the update, now I get this error 2 or 3 times day. It's happened almost everywhere: game menus, fleet arena, galactic war, in GAC -which cost me Kyber btw- and happened right after a very laggy territory war which thankfully didn't cost me the win. The client is just unstable for me right now, there is no error message, no pause, no warning it just shuts down, sometimes it lags a bit before it happens, sometimes it's a sudden crash. I'm editting the frequency in the OP because it happens every day now, many times a day.
  • c1bd44156f68ed3e's avatar
    c1bd44156f68ed3e
    Seasoned Novice
    5 years ago

    I'm having the same issue, repeatedly now, over the past few days. It locks up during transitions between screens as it obviously tries to connect again with the home servers. It's also locked up during a Grand Arena Championship battle (costing me banners), and 3 times now over the past 3 days during my Fleet Arena climb, logging the "battle" as a loss and causing me to be unable to reach a higher prize tier. This is clearly an issue with the game and not my phone or mobile network connection. I'm reluctant to initiate meaningful battles in Squad Arena, Fleet Arena, or Grand Arena now for fear I'll "lose" due to the bug. Please fix this issue ASAP!

  • I've been having the same issue, multiple times a day, since the 7/9 update.  I've made tickets, and haven't had a single reply from CG

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