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CG_MindTricks's avatar
CG_MindTricks
Icon for EA Staff (Retired) rankEA Staff (Retired)
6 years ago
Solved

Game crashes on Android OS 7.1.1 or lower after 04/12/2019 update

Hi all, We are currently looking into the issue of the game crashing on load on Android devices OS 7.1.1 or lower after the 04/12/2019 update. Game doesn't have any issues on Android devices OS...
bug
  • CG_MindTricks's avatar
    CG_MindTricks
    6 years ago
    Hi all, this issue should be resolved now. If you are still encountering issues getting back into the game on Android devices OS lower than 8.0, please make sure you try the following:
    - Make sure your device OS is up to date.
    - Restart the device.
    - If the above doesn't allow you to get back into the game, please perform a reinstall and let us know if you are still encountering issues (include your Ally Code please).

    Thank you and apologies for the inconvenience this issue has caused.
CG_MindTricks's avatar
CG_MindTricks
Icon for EA Staff (Retired) rankEA Staff (Retired)
6 years ago
Hi all, this issue should be resolved now. If you are still encountering issues getting back into the game on Android devices OS lower than 8.0, please make sure you try the following:
- Make sure your device OS is up to date.
- Restart the device.
- If the above doesn't allow you to get back into the game, please perform a reinstall and let us know if you are still encountering issues (include your Ally Code please).

Thank you and apologies for the inconvenience this issue has caused.
  • shhfiftyfive's avatar
    shhfiftyfive
    6 years ago

    Well, it seems i can play in English again, using Nox emulator (without requiring Nox to provide a newer OS version)

    Going to cross my fingers it remains this way.

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