Game crashes should not burn toons or advance battle counts

Question

Product: Star Wars: Galaxy of HeroesPlatform:Android TabletWhat type of device are you experiencing the issue with? multipleOS Version multipleAlly Code: (Find it here: http://bit.ly/AllyCode ) 112-477-899What type of issue do you have? Network/ConnectionHow often does the bug occur? Rarely (0% - 9%)Summarize your bug After entering a TW/GAC/TB/RAID battle, sometimes the game will encounter "an error that requires a restart". When this happens it incorrectly burns the toons and datacrons you deployed for the battle and also incorrectly advances the battle count. None of those things should happen on any internal error. Steps: How can we find the bug ourselves? Unknown, it appears to be random based on my experience and guild feedback.Connection Type WifiPlease select your region North AmericaCountry USA‌Most common (based on guild members combined experience) is that this happens either right at the start of a battle or right at the end. But can also happen anytime in the middle. The real issue is not the crash, it is that a crash should not burn toons or datacrons or advance battle count in TW (or GAC). Happens across Android and iOS, across OS versions, across all device types, across all connection types.&nbsp;Basically this is a design flaw.&nbsp;

ea_gunner · Answer

@oprubninja777  Are you using flight mode during the battles? Or disconnecting your device from Wi-Fi or mobile data?

oprubninja777 · Answer

Sometimes but not always. Same goes for guild members.

ea_gunner · Answer

Well, this can cause your crash issues. Please follow the&nbsp;Basic Troubleshooting Guide and use a good internet connection.

oprubninja777 · Answer

That is not the issue. The issue is that when the game fails (regardless of the reason), it should not burn the toons or advance battle counts. The problem occurs with or without airplane mode, cell or wifi. Airplane mode is a red herring. THE CRASHES ARE NOT THE ISSUE. I accept that you will always have bugs in software but what you do about it is what matters. Burning the battle as if the player lost because your game crashes is the problem. It is a software design/quality issue.&nbsp; &nbsp;

enigmapotatoes · Answer

@oprubninja777 Because the game only communicates to the servers at the start and the end of the battle, there is no way to distinguish the difference between a game crashing and someone force closing the game.

If they those battles did not count people would abuse the system like crazy.

It sucks but that's just the way it is.

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Game crashes should not burn toons or advance battle counts

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