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Vex_Virus's avatar
Vex_Virus
Seasoned Novice
2 years ago

Game crashing, low FPS, and restarts itself when closing app

Hello. 

Since the update yesterday, I am virtually unable to play the game on the mobile app. This is due to a mixture of several issues

  1. Loading times - I frequently spend upwards of 15 minutes stuck on the Lucasfilm/Disney loading screen
  2. Game crashing for no apparent reason - Doing any action ingame may cause the game to crash and close itself
  3. Low FPS - Every PVP/PVE Gamemode is very difficult to play due to severly low FPS. This leads to unresponsive UI - often having to spamclick abilities in long matches to have any chance of avoiding timeouts
  4. Game restarting every time I switch to another application - Unfortunately this game relies heavily on outside-resources such as discord, swgoh.gg etc. However, after the update, if i switch from Swgoh over to chrome/discord for even two seconds, the game shuts down, and restarts itself (which can take up to 15minutes as explainef in pt. 1

 

My device: 

Samsung galaxy S22+ 

Fixes attempted:

- Installed the latest Android update

- Uninstalled and reinstalled swgoh

- Cleared app cache/memory

- Deleted unused apps + cleared background processes on my device (in case it was running low on memory - it wasn't really) 

I can't think of any user error that would cause this, and have seen many other people having one or more of the issues I'm experiencing. I hope the dev team notices, and provide a fix to this imminently.

18 Replies

  • keka27's avatar
    keka27
    Seasoned Newcomer
    2 years ago

    I have the same issues on my S22. The game also makes my phone get really hot, to the point that it's uncomfortable to hold, and uses a ridiculous amount of battery power. The morning after the update I used 20% of my battery playing for less than 15 mins. 

    I've tried to raise a ticket in game but it runs so slowly that the keyboard doesn't even pop up to allow me to type anything. 

    The game is basically unplayable at this point, already lost 1 round of GAC because of it

  • Same problem here, game is almost unplayable ... the phone becomes stupidly hot, apps are being shutdown by Android due to overheating, ridiculous

  • 2xrc2yh8hkgp's avatar
    2xrc2yh8hkgp
    Seasoned Newcomer
    2 years ago

    Same problem here. Game is unplayable. Been playing since launch, many years back. Current device is a Samsung Galaxy S23FE

  • Same issues here, tried the same fixes. Samsung S24.

  • Burnie2000's avatar
    Burnie2000
    Seasoned Newcomer
    2 years ago

    Same here. Exactly the same issues. My device is also a Samsung Galaxy S22+.

    Playing the game is no fun anymore.

  • Kharath666's avatar
    Kharath666
    Seasoned Newcomer
    2 years ago

    I have the same problem, literally everything you describe. 

    Game is unplayable now

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