GI lightspeed bundle
I bought the GI lightspeed bundle on July 24th and ea help just keeps saying they are working on the issue but haven't helped to actually give me the characters. I dont want to buy this bundle again, the money was taken out of my account and I was just given crystals. Can I please just get the relic'd inquisitors, im getting more and more frustrated with ea help. Ally code: 449-142-462. Let me know if further info is needed.
Hi upper90go,
That sounds utterly draining. I'm so sorry. I know how frustrating this must feel, especially if it's been a month of back-and-forth with them.
I wish I could step in and fix this for you personally, but I don’t have tool access or the ability to look into missing content claims or add items to accounts. That’s where our support team comes into the mix. They can escalate cases to their specialists, who do have the ability to investigate and grant missing content if you reach out in-game with proof of purchase and your Ally Code.
On the support side, I’ve been making sure they know what it’s been like for folks trying to get support on this issue. My hope is that this will lead to improvements in the support experience across the board.
I sincerely hope your case is sorted soon.
- EA_Lanna
