GI lightspeed bundle

I bought the GI lightspeed bundle on July 24th and ea help just keeps saying they are working on the issue but haven't helped to actually give me the characters. I dont want to buy this bundle again, the money was taken out of my account and I was just given crystals. Can I please just get the relic'd inquisitors, im getting more and more frustrated with ea help. Ally code: 449-142-462. Let me know if further info is needed.