Forum Discussion

4 years ago

Solved

Game does not launch

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Galaxy A10 OS Version Android 10 Ally Code: (Find it here: http://bit.ly/AllyC...

bug

EA_UltraSlide
4 years ago
Hi guys,

Several players who have ran into this issue reported chat clearing the game cache (Android / iOS) resolved the issue for them.

Others have reported that a fresh reinstall also helped (if you reinstall, please make sure that your game is linked to Google Play or Game Center).

Darthcake_1

4 years ago

I was able to resolve this by clearing both data and cache 🙂

EA_UltraSlide

EA QV Team

4 years ago

Hi guys,

Several players who have ran into this issue reported chat clearing the game cache (Android / iOS) resolved the issue for them.

Others have reported that a fresh reinstall also helped (if you reinstall, please make sure that your game is linked to Google Play or Game Center).

darussian12
4 years ago
@EA_UltraSlide Clearing cache did nothing for me. Reinstall I would lose my guest account right? Have a longer acct linked to google play I know I would get back but would suck to lose the 2nd one
- brunogirin
  4 years ago
  @darussian12 Try to clear the data as well. It didn't work for me by clearing only the cache but by clearing both it did.
  - darussian12
    4 years ago
    For anyone with splash screen issues still, clearing data did it for me. More importantly I did not lose guest account either for some reason
GrimDarkstar201
4 years ago
@EA_UltraSlide None of this has worked for me and from what I have found and read this is a problem for many are there any other fixes?
Ceylavy
4 years ago
Hi,
For the ones who are still in trouble
I cleared the game cache. First it seemed to do nothing. I also had to wait on the loading screen of the game for like 15 min (without it going in sleep mode) before the game finally launched.