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Ceylavy's avatar
Ceylavy
4 years ago
Solved

Game does not launch

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Galaxy A10 OS Version Android 10 Ally Code: (Find it here: http://bit.ly/AllyC...
bug
  • EA_UltraSlide's avatar
    EA_UltraSlide
    4 years ago

    Hi guys,

    Several players who have ran into this issue reported chat clearing the game cache (Android / iOS) resolved the issue for them.

    Others have reported that a fresh reinstall also helped (if you reinstall, please make sure that your game is linked to Google Play or Game Center).

brunogirin's avatar
brunogirin
4 years ago
@darussian12 Try to clear the data as well. It didn't work for me by clearing only the cache but by clearing both it did.
darussian12's avatar
darussian12
4 years ago

For anyone with splash screen issues still, clearing data did it for me. More importantly I did not lose guest account either for some reason

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