Forum Discussion

7 years ago

Solved

Game Error/restart in Grand Arena and TW

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Galaxy S9 OS Version Android Ally Code: (Find it here: http://bit.ly/AllyCode ...

bug

EA_HighCommand
7 years ago
Hi @hunchew and sorry about that.

The scenario you subscribe looks like you've lost internet connection during the battle. The delay for the victory screen is one indicator for that and the error message also relates to this.

Please make sure that you have a strong and stable internet connection before doing important battles (raids, GA, TW, etc.), to prevent this from happening.

The mechanic that your team is consumed when a restart happens during or at the end of the battle is intended, to prevent exploitation.

EA_HighCommand

EA QV Team

7 years ago

Hi @hunchew and sorry about that.

The scenario you subscribe looks like you've lost internet connection during the battle. The delay for the victory screen is one indicator for that and the error message also relates to this.

Please make sure that you have a strong and stable internet connection before doing important battles (raids, GA, TW, etc.), to prevent this from happening.

The mechanic that your team is consumed when a restart happens during or at the end of the battle is intended, to prevent exploitation.

Axs4227Sxa882

7 years ago

Hi,

I too had the same issue (for some reason I cannot click on submit when I try to report the problem). This cannot be happening because of internet connection loss. I've seen more people suffering this issue. Many people having the same issue at the same time is very unlikely to be internet connection problem at the client side.

Also I tried wifi and mobile network as well, the whole game is slow, I got like 50 infinite loading screens today, lost GA match and Arena matches as well because of this (I actually won, but the game timed out with the same error). I probably losing about 200 crystals today because of this and probably a zeta and some gear because of the GA loss.

My ally code: 226747416. Please fix it asap.