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tanchitos911's avatar
tanchitos911
9 months ago
Solved

Game freezes all time

Product: Star Wars: Galaxy of Heroes
Platform:Android
What type of device are you experiencing the issue with? Honor 90
OS Version Android 13
Ally Code: (Find it here: http://bit.ly/AllyCode ) 787464134
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug I have problems with freezing this game every time, when i play. Game freeze at different moments. I reinstalled game, closed all my apps, changed setting my phone, clean cash, but nothing helped me. I use mobile connection and wi-fi
Steps: How can we find the bug ourselves? I don't know
Connection Type Wifi
Please select your region Europe
Country Poland

‌

Product: Star Wars: Galaxy of Heroes
Platform:Android
What type of device are you experiencing the issue with? Honor 90
OS Version Android 13
Ally Code: (Find it here: http://bit.ly/AllyCode ) 787464134
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug I have problems with freezing this game every time, when i play. Game freeze at different moments. I reinstalled game, closed all my apps, changed setting my phone, clean cash, but nothing helped me. I use mobile connection and wi-fi
Steps: How can we find the bug ourselves? I don't know
Connection Type Wifi
Please select your region Europe
Country Poland

‌

bug

5 Replies

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  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    9 months ago
    @tanchitos91 Thank you for your report. The team is aware of this bug and investigating the issue further.
  • volka-nico's avatar
    volka-nico
    Seasoned Traveler
    9 months ago

    Same here. This time entering a fight jml vs slkr in grand arena..

    This is so chaotic ! I'm loosing all the time !!!!

  • koxqw1ftrkd4's avatar
    koxqw1ftrkd4
    9 months ago

    Me too! In this current "efficiency" meta it's literally game over when it happens. And there seems to be no warning when it will strike! I went three full days without a freeze, then a few battles into GAC... thanks for playing!

    I truly hope you all have a nice memorial day, but when you get back I think we would all appreciate a status report more than "the team is looking into it". What's the hold-up? Seems like some incompatibility between Unity and Snapdragon processors... but like who needs to fix it? Are they waiting for a "master codebreaker" to get back from Canto Bight?

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