Game freezes and emits a buzzing sound
Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Samsung Note 9 OS Version 9 Ally Code: (Find it here: http://bit.ly/AllyCode )...
Forum Discussion
EA_HighCommand
EA QV Team
EA QV TeamHi @Virage_Iscariot and sorry to hear that.
We've checked our logs and could not find anything related to your crashes (missing assets or something similar). Samsung Note 9 is a pretty recent and decent device and we have not received other crash reports. Do you have any 3rd party app running at the same time which could potentially cause the crash?
We would suggest doing a clean and fresh installation and leave the game on the main cantina screen for a good while to download all assets correctly.
I also have a samsung Note 9 and have began getting this same problem over the weekend. I assume its the update. PS, there are many more people having this problem who are posting it in the other forums so this isn't the first report. https://forums.galaxy-of-heroes.starwars.ea.com/discussion/197484/freezing-crashing Often times after it freezes, if I change apps and try to change back without closing it, I just get a black screen. I have to close and restart the app everytime.
Just as the OP said, It just started with the last update. I had never had a crash before then.
@EA_HighCommand thank you for looking into this and apologies for my late reply.
I previously used the Game Launcher to run the app but stopped this just in case that was causing the issue. I have experienced the crash with no other apps running in the background.
I saw on a similar issue that it was recommended to do a clean install and leave the game time to download all assets and have done this. Sadly it hasn't helped and I've encountered two crashes in the last hour or so.
I'd really appreciate any advice or help you can offer as it's really starting to become quite a problem.
- EA_HighCommand
Hi @Virage_Iscariot and no worries, your reply wasn't late.
I am playing myself on A Galaxy Note 9 (128 GB) and have not noticed any unusual crashes after the QoL update last week.
If your issue persists the only option I have in mind would be a factory reset of the phone, which is a really drastic approach, so I would only recommend it as a last resort.
Other than that, since you've already done a fresh install, cleared your cache, closed all background apps and removed any 3rd party app which might interfere, you've done pretty much anything to get this resolved. I have another look at our logs to see if I can spot anything, but so far I had no luck, I am afraid.
Perhaps it's not showing in the logs because it's freezing, not crashing or force closing. I'm using a brand-new OnePlus 6T and have been experiencing the same freezes for a few weeks at random, but two or 3 days ago I had it freeze right before I left work (I keep the volume on silent at work) and simply hit the button to return to my home screen. Didn't fully close the frozen game, got in the car, connected Pandora to my stereo and was nearly deafened when I bumped up the volume to hear a high pitched hissing noise. Had to pull to side of the road and thought my bluetooth was the issue. Clicked it on and off, noise persisted when it was on. Until I fully closed the swgoh game, that is. Then the hissing buzz went away.
The random freezes have been occurring spottily since the end of February, and I know my phone is not at all the issue, as I've got no other 3rd party apps other than SWGOH and Pandora on my phone.
Just set up a BRAND NEW oneplus 7 pro. Brand new. And I got the same crash. There is no rhyme or reason it happens except it only happens when you are fighting. Could be ga, could be two, could be an event but it only happens for me when fighting. Attached is a video. Are you serious you can repro this?..
I face the same problem on my one plus 3. It happens at really bad times affecting my performance and the performance of my guild
Another oneplus 6t user here who keeps experiencing the same issue on this new phone (also happened on oneplus 3t).
You know it's gonna happen because the buzzing sound starts. Then you get the freeze. The game is unresponsive until you close it. Doesn't matter how clean your phone is as I've had the crash on a brand new factory reset device where swgoh is the only app on there.
I thought it might be something to do with the game losing sync with the server but not sure it can be as on closing the unresponsive app the server counts your battle as a loss so its still reporting that ok. I've just lost out on rolo shards in hoth as the event now shows as complete doh! (don't suppose there is a way players can have this sort of missing shards thing recompensed?)
Quite annoying as I'll now have to wait for the next hoth rebel tb which probably won't be for another couple of months ☹️
Anyways good luck everyone.
- @tile00 I'm having the same problem now. Samsung galaxy s10.
Game starts buzzing and the completely freezes. This happened right in the middle of my acklay battle. Now I can't finish that battle!Don't tell me...tag ea/cg
RE-installed this game many times already. Problem still persists. Cleared cache, cleared data, uninstallled, reinstalled. This is not a crash. So there are no error reports. Get your lazy devs on this now.
