Game freezes and emits a buzzing sound
Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Samsung Note 9 OS Version 9 Ally Code: (Find it here: http://bit.ly/AllyCode )...
Forum Discussion
EA_HighCommand
EA QV Team
EA QV TeamHi @Virage_Iscariot and no worries, your reply wasn't late.
I am playing myself on A Galaxy Note 9 (128 GB) and have not noticed any unusual crashes after the QoL update last week.
If your issue persists the only option I have in mind would be a factory reset of the phone, which is a really drastic approach, so I would only recommend it as a last resort.
Other than that, since you've already done a fresh install, cleared your cache, closed all background apps and removed any 3rd party app which might interfere, you've done pretty much anything to get this resolved. I have another look at our logs to see if I can spot anything, but so far I had no luck, I am afraid.
Perhaps it's not showing in the logs because it's freezing, not crashing or force closing. I'm using a brand-new OnePlus 6T and have been experiencing the same freezes for a few weeks at random, but two or 3 days ago I had it freeze right before I left work (I keep the volume on silent at work) and simply hit the button to return to my home screen. Didn't fully close the frozen game, got in the car, connected Pandora to my stereo and was nearly deafened when I bumped up the volume to hear a high pitched hissing noise. Had to pull to side of the road and thought my bluetooth was the issue. Clicked it on and off, noise persisted when it was on. Until I fully closed the swgoh game, that is. Then the hissing buzz went away.
The random freezes have been occurring spottily since the end of February, and I know my phone is not at all the issue, as I've got no other 3rd party apps other than SWGOH and Pandora on my phone.