Game freezes and emits a buzzing sound
Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Samsung Note 9 OS Version 9 Ally Code: (Find it here: http://bit.ly/AllyCode )...
Forum Discussion
EA_HighCommand
EA QV Team
EA QV TeamHi @Virage_Iscariot and no worries, your reply wasn't late.
I am playing myself on A Galaxy Note 9 (128 GB) and have not noticed any unusual crashes after the QoL update last week.
If your issue persists the only option I have in mind would be a factory reset of the phone, which is a really drastic approach, so I would only recommend it as a last resort.
Other than that, since you've already done a fresh install, cleared your cache, closed all background apps and removed any 3rd party app which might interfere, you've done pretty much anything to get this resolved. I have another look at our logs to see if I can spot anything, but so far I had no luck, I am afraid.
Hi @EA_HighCommand . I've had the crash happen many times since my last post, and it seems I'm not alone. I've just lost a GA final due to it happening as soon as I started a ship battle which is incredibly frustrating, not least because I'd spent a lot of time figuring out exactly how I'd try to beat my opponents score of 1151. No room for error and the very first thing that happened was the crash which has resulted in it being impossible to win. I then spent my lunch hour looking into this which prevented me from doing Arena battles in time for payout (15:00 GMT for me).
I've produced a bug report on my phone and trawled through the logs to look for anything that might be responsible. I've located the touch event that happened immediately prior to the crash, but I'm not very familiar with Android bug reports so can't elicit much more than that. No idea what the logging performed by the app would contain, but this feels like it'd be an unhandled exception (and so probably wouldn't record anything anyway) which is why I had a look at the OS-level bug report.
I've attached the file in case it helps - I'd really appreciate it if someone could take a more detailed look into this if possible. I've also attached a screenshot, just in case that helps ratify the log content with the on-screen situation. For reference, I believe I tapped Phantom II then tapped the 'Disruptive Advance' attack.
Thanks again for your help so far.
- EA_HighCommand
Hi @Virage_Iscariot and thank you for the update, much appreciated.
The crash report is for sure helpful, so I get one of the engineers to have a look.
i have tried multiple times to attach a video of the freeze. i don't see it here so i don't know if it has been successful.
There are no concrete steps to repro. But in my experience it happens only in a battle...whether its GA, TW, or events. Its seemingly random. It will start buzzing and allow continued fighting from 15 to up to 60 sec and then freeze. I know its this app as i can exit the game (still buzzing) go to the Settings --> Apps (still buzzing) and force close the game and the buzzing will stop and the phone will work normally.
i have uploaded it to youtube.
Hi @EA_HighCommand. Just wondering if there has been any progress made on this? It appears to be a fairly widespread issue and actually has a significant impact on the game if it occurs during a mode such as GA, TB, TW, Arena etc.
- EA_HighCommand
Hi @Virage_Iscariot,
Unfortunately no progress or update as of today. Rest assured that we keep digging.
