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chissempire's avatar
chissempire
Seasoned Newcomer
4 years ago

Game Freezes when Call Received in iOS 15

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone X
OS Version iOS 15.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 666716133
What type of issue do you have? Gameplay
How often does the bug occur? Often (50% - 99%)
Summarize your bug When I receive a call while playing the game, I will ignore the call but then the game will freeze a few seconds later.
Steps: How can we find the bug ourselves? Per the above, play the game on an iPhone X and have someone call the phone. Ignore the call and see if the game freezes.
Connection Type Wifi
Please select your region North America
Country USA

‌

Game freezes in iOS when a call is received and ignored.

bug

2 Replies

  • Capchaz1's avatar
    Capchaz1
    4 years ago

    I have an iPhone X too and have experienced this as well with ignoring a call or answering it. This is a very frustrating bug. Please help us resolve it. Thanks. 

  • EA_UltraSlide's avatar
    EA_UltraSlide
    Icon for EA Staff rankEA Staff
    4 years ago

    Hi @chissempire and sorry to hear that,

    We have attempted to reproduce this on an iPhone Xs running iOS 15.1 but were unable. When a call caomes in, if it is ignored the battle continued on as normal.

    Is there anything else that might help us investigate this further?

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