Game frozen after changing to another app or home screen and going back to game

Question

Product: Star Wars: Galaxy of HeroesPlatform:Android PhoneWhat type of device are you experiencing the issue with? S20 fe OS Version Android 11Ally Code: (Find it here: http://bit.ly/AllyCode ) What type of issue do you have? GameplayHow often does the bug occur? Occasionally (10% - 49%)Summarize your bug Go to the home screen on my phone, another app or even a phone call and when I go back to game it doesn't respond. Have to close game out and relaunch it. Happens about 30% the time but not every time I do any of the things mentionedSteps: How can we find the bug ourselves? Change to another app on the phone then go back to the game. It will sign back in to Google play games but then anything you try to touch is unresponsive. It's like frozen and have to close out and relaunch the game and it works againConnection Type MobilePlease select your region North AmericaCountry United States‌Product: Star Wars: Galaxy of HeroesPlatform:Android PhoneWhat type of device are you experiencing the issue with? S20 feOS Version Android 11Ally Code: (Find it here: http://bit.ly/AllyCode )What type of issue do you have? GameplayHow often does the bug occur? Rarely (0% - 9%)Summarize your bug Go to the home screen on my phone, another app or even a phone call and when I go back to game it doesn't respond. Have to close game out and relaunch it. Happens about 30% the time but not every time I do any of the things mentionedSteps: How can we find the bug ourselves? Change to another app on the phone then go back to the game. It will sign back in to Google play games but then anything you try to touch is unresponsive. It's like frozen and have to close out and relaunch the game and it works againConnection Type MobilePlease select your region North AmericaCountry United States‌

guardme13 · Answer

Same issue here.&nbsp; Happens multiple times per day

ea_ultraslide · Answer

Hi guys and sorry to hear that.

We are currently investigating this. If you have any other information that may help, please provide it.

Edit:

We have checked the logs available to us and cannot find any reason for this.

allofthedarth · Answer

Good news!I think, I have found the problem's source. (My game became laggy and froze after more battles...similar symptoms.) I use Google Play, and my phone updated that as well.https://play.google.com/store/apps/details?id=com.google.android.play.gamesI was investigating SWgoH's lagging and freezing up for me as well, and when I turned off this app's one setting called "Automatic logging into supported games..." (Sorry, I have a Hungarian version, so it's something like that.) the freezes completely stopped!!! The lagging are less frequent as well, tho, still remaining, but not like after 5 minutes of play, but like 30 mins-1 hourly, which is much more tolerable.If you use the same app, just turn that setting off, and hopefully your gaming experience will once again turn better! I sure hope, this was the cause of the problem, and that I managed to nail the source of the problem...for CG too! Seems like this software tries to log into games (as the setting/feature says it tries to help with), but multiple play store accounts causing problems with it, with trying to force both (or more) account into the game. Strangely, other games have no problems, so it's still a problem on both this app, as well as from CG's part too!!!Please try this method and tell us, if things got better! I sure hope so!!! May the (Dark Side of the) Force be with You all! &gt;:3

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Game frozen after changing to another app or home screen and going back to game

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