Game randomly freezes up during arena battles
Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? OnePlus 6T OS Version 9.0 Ally Code: (Find it here: http://bit.ly/AllyCode ) 6...
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CG_MindTricks
EA Staff (Retired)
EA Staff (Retired)Hey, sorry to hear you are encountering these issues. Can you please try to reinstall the game and the additional troubleshooting steps listed in this article and let us know if the issue reoccurs after that?
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
Thank you.
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
Thank you.
@CG_MindTricks
I've gathered some similar reports that shows that my case isn't unique. I'm still battling it, and as mentioned above had a new high of 2 freeze-ups as late as yesterday. One similarity between all my freeze-ups have been that they occur 20-30 seconds into the battles (arena, GA, Hstr raids and even in fleet battles like yesterdays post). They still occur random, and it can go days before the error returns, so I know these errors probably are difficult to reproduce. Nevertheless... they're real and I believe there are many more that's experiencing them, but don't post reports about it in here.
https://answers.ea.com/t5/Bug-Reports/Games-freezes-swgoh/m-p/7724872#M24505
https://answers.ea.com/t5/Bug-Reports/App-freezes-at-random-times-in-battle-forced-crash-required-to/m-p/7771531#M25077
https://answers.ea.com/t5/Technical-Issues/Game-freezes-in-battle/m-p/7365264#M4026
https://answers.ea.com/t5/Bug-Reports/Game-freezing-crashing/m-p/7711329#M24341
https://answers.ea.com/t5/Bug-Reports/Game-completely-freezes-including-animation-during-Sith-Raid/m-p/6987807#M16788
https://answers.ea.com/t5/Bug-Reports/Frozen-game-hstr/m-p/7058503#M18137
https://answers.ea.com/t5/Bug-Reports/Game-freezing-during-GA-battle/m-p/7487048#M22937
- CG_MindTricksI'm sorry to hear the troubleshooting didn't fix the issue. We've attempted to reproduce using a OnePlus 6 (OxygenOS 9.0) device which is lower spec than OnePlus 6T but didn't encounter any issues.
In addition to that I've checked your account to see if I can find any errors relating to this and didn't find anything.
Do you have any other apps open when you play SWGoH? I'm thinking that maybe there is another app installed on your device which might be interfering with the game. Do you have any VPN or antivirus apps installed?No antivirus, but often have apps like Gmail, Reddit, Twitter, Facebook etc running in the background. It shouldn't really matter though, since they're usually running as background tasks in Android anyway doing synchronizing etc as usual.
Given the randomness these freeze-ups happens, there's really not more info I can provide, besides that they usually happens between 20-30 seconds into battle, and often during/after the more graphic "intensive" animations (AoE attacks, multiple GUI/status updates and so on like Trayas saber storm, etc).- CG_MindTricksYes, that's exactly what we tested as well. We used the same characters you showed in the screenshots and did a bunch of Squad and Fleet arena battles trying to use as many flashy AOE attacks as possible but didn't manage to reproduce ☹️
If you happen to notice anything else please let me know and we'll re-test.
