Forum Discussion

5 years ago

Solved

Game Stalls at Pressing Sell, Loadouts, Upgrade Buttons

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Apple iPhone XS
OS Version iOS 14.0.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 554-783-537
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug I get the endless spinning circle when hitting the Sell, Loadouts, and Upgrade buttons. This has been going on for about three weeks. I cleared the cache, created more space, hard restart, deleted / re-installed the game, restarted my router, also tried it on my (old) iPad and the same thing happens. I’m at my mod cap with mods loaded on all my characters. I’ve lost at least 30 mods that were stuck in my Inbox since I can’t sell unwanted mods to clear space. Was hoping this would be resolved as I saw it was a known bug but none of the workarounds fixed my situation
Steps: How can we find the bug ourselves? Press the Sell, Loadouts, and Upgrade buttons.
Connection Type Wifi
Please select your region North America
Country United States

‌

Product: Star Wars: Galaxy of Heroes
Platform: Apple iPhone
What type of device are you experiencing the issue with? Apple iPhone XS
OS Version iOS 14.0.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 554-783-537
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug I get the endless spinning circle when hitting the Sell, Loadouts, and Upgrade buttons. This has been going on for about three weeks. I cleared the cache, created more space, hard restart, deleted / re-installed the game, restarted my router, also tried it on my (old) iPad and the same thing happens. I’m at my mod cap with mods loaded on all my characters. I’ve lost at least 30 mods that were stuck in my Inbox since I can’t sell unwanted mods to clear space. Was hoping this would be resolved as I saw it was a known bug but none of the workarounds fixed my situation
Steps: How can we find the bug ourselves? Press the Sell, Loadouts, and Upgrade buttons.
Connection Type Wifi
Please select your region North America
Country United States

‌

pdf attached showing endless circle after hitting Sell, Upgrade, and Loadouts

bug

EA_UltraSlide
5 years ago
Hi @chaedub and sorry to hear that.

This was caused by one or more of your mod loadouts having a name starting with either a number or a space. These have been corrected now and you should no longer run into any issues.

3 Replies

SeeHiggs
5 years ago
I've had the same problem for several months. I have contacted EA as well. Absolutely ridiculous. Mods are so important at end game level yet I can't upgrade new ones or switch loadouts for events.
chaedub
5 years ago
Have you heard back from EA? We need a solution not "we recognize there's an issue" or "unable to reproduce the game freezing" as I've seen on the forums.
I agree it's really frustrating to be stuck in place knowing you have upgradable mods but can't use them...can't sell any mods so my Mod Inventory Cap is maxed out so I can't even move mods around. Secondly, earned mods from events sit in my Inbox then get deleted (timed out) bc there's no space to claim them.
EA_UltraSlide
EA QV Team
5 years ago
Hi @chaedub and sorry to hear that.

This was caused by one or more of your mod loadouts having a name starting with either a number or a space. These have been corrected now and you should no longer run into any issues.