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nivbp7's avatar
nivbp7
New Traveler
6 years ago
Solved

Game stuck on loading Cantina screen

Product: Star Wars: Galaxy of Heroes Platform:Apple iPhone What type of device are you experiencing the issue with? iPhone 8 OS Version ios 12.1 Ally Code: (Find it here: http://bit.ly/AllyCode )...
bug
  • CG_MindTricks's avatar
    CG_MindTricks
    6 years ago

    Hi all, thanks for reporting this. We are currently investigating. Can you please provide the following info if possible:

    • Ally Code:
    • Platform (Android / iOS):
    • Connection (Mobile Data / Wi-Fi)

    Thank you.

    [Post marked as solution for visibility purposes only - EA_Barry]

    Update: We've identified the issue and currently working on a fix. Updates will be posted in this forum announcement: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/198151/server-issues-3-15-2019

Birini's avatar
Birini
6 years ago

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iphone 7
OS Version 12.1.4
Ally Code: (Find it here: http://bit.ly/AllyCode ) can't log in so I cant find it
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug For roughly the last hour, every time I've logged in it has stuck on the "Loading Cantina" screen. Both Wifi and Mobile. I've tried turning the phone off and on and reinstalling the game.
Steps: How can we find the bug ourselves? Not sure it's possible.
Connection Type Wifi
Please select your region North America
Country US

‌

I could get into the game this morning from my home Wifi, but for the last hour on both mobile and my work WiFi, I've been stuck at "Loading Cantina." I've tried uninstalling and reinstalling the game but no change. Help!

Jaxrotors's avatar
Jaxrotors
Rising Rookie
6 years ago

Same issue. Was working around 4 hours ago and now nothing. iOS 12.1.4. Tried both strong WiFi and LTE. Rebooted phone. No change. Ally code 295-369-848

  • Synapsis's avatar
    Synapsis
    6 years ago
    Exactly same, ipad worked for my friend on the same wi fi I used, cell service nor wi fi worked on my phone, same fully updated iOS
  • Winddancer2301's avatar
    Winddancer2301
    6 years ago

    Same issue. Using Asus Zenpad on Android, ally codes 992-991-885 and 287-226-214.

    Tried reboot and reinstall, no change

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