Forum Discussion

nivbp7's avatar
nivbp7
New Traveler
6 years ago
Solved

Game stuck on loading Cantina screen

Product: Star Wars: Galaxy of Heroes Platform:Apple iPhone What type of device are you experiencing the issue with? iPhone 8 OS Version ios 12.1 Ally Code: (Find it here: http://bit.ly/AllyCode )...
bug
  • CG_MindTricks's avatar
    CG_MindTricks
    6 years ago

    Hi all, thanks for reporting this. We are currently investigating. Can you please provide the following info if possible:

    • Ally Code:
    • Platform (Android / iOS):
    • Connection (Mobile Data / Wi-Fi)

    Thank you.

    [Post marked as solution for visibility purposes only - EA_Barry]

    Update: We've identified the issue and currently working on a fix. Updates will be posted in this forum announcement: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/198151/server-issues-3-15-2019

Dosty1234's avatar
Dosty1234
6 years ago

same issue

ally code: 132-791-384

android

mobile data/wifi

GlaberNuzHUN's avatar
GlaberNuzHUN
6 years ago

I have a same issue (android, galaxy s8, Europe), stucked on loading cantina for hours. I downloaded the last update and the game was running until now. Please, help ☹️ Thank you!

Ally code: 481-381-626

Android

Wifi

  • CG_MindTricks's avatar
    CG_MindTricks
    6 years ago

    Hi all, thanks for reporting this. We are currently investigating. Can you please provide the following info if possible:

    • Ally Code:
    • Platform (Android / iOS):
    • Connection (Mobile Data / Wi-Fi)

    Thank you.

    [Post marked as solution for visibility purposes only - EA_Barry]

    Update: We've identified the issue and currently working on a fix. Updates will be posted in this forum announcement: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/198151/server-issues-3-15-2019

    • GladOS-013's avatar
      GladOS-013
      Hero+
      6 years ago
      I am also experiencing this.

      Ally Code: 893-924-355
      Platform: iOS
      Connection: Mobile Data (Sprint LTE)
    • delisleba's avatar
      delisleba
      6 years ago

      Unable to access ally code. Android 8.1 tried both Wi-Fi and cell connections

      • 2cc6f8ad8a60c18e's avatar
        2cc6f8ad8a60c18e
        Newcomer
        6 years ago

        Platform : android, galaxy s10+

        Player code:726-519-179

        Tried using wifi and mobile data (verizon) can not connect for over 2 hours now

    • gauder1o's avatar
      gauder1o
      6 years ago
      I'm stuck at loading cantina. I have tried restarting phone, clearing swgoh cache, force stop and restart, reinstalling swgoh, home WiFi and mobile data. Nothing worked.

      Ally code: 347-111-888
      Platform: Android 9 on pixel 2
      Connection: both types
  • LAWNPARTY's avatar
    LAWNPARTY
    6 years ago
    • Ally Code: Unable to obtain as I can't login.
    • Platform (Android / iOS): Android
    • Connection (Mobile Data / Wi-Fi) Wi-Fi
    • TikiflippinE's avatar
      TikiflippinE
      6 years ago

      Same, can't login, stuck on loading cantina.

      Ally Code: 498-953-319

      Android LG20

      Wi-Fi/mobile data

  • yort9's avatar
    yort9
    6 years ago

    Same issue impacting the iPhone XR stuck on cantina loading screen.  I was able to login fine around 8:30am est but when I tried around 10:55 and since it’s been stuck.

  • c8paprz3l37's avatar
    c8paprz3l37
    6 years ago

    Same Stuck on loading...I cant open the app Code 577-261-528.

    iPhone

  • Sparhawkiee's avatar
    Sparhawkiee
    6 years ago

    Having same issuse cant log in

    Ally code - 417-762-724

    Android

    Wifi

  • Shanad9's avatar
    Shanad9
    6 years ago

    Same problem happened to me, at least 3h I couldn’t enter the game and it was my payout time too.. :/

    iPhone 7, last iOS version, country Italy.

    Ally code: 793-915-624

    • nmichel78's avatar
      nmichel78
      6 years ago

      Same as everyone else.
      Ally code 853-513-625
      Apple x iPhone
      WiFi
      It was hours that I was frozen out.

  • gazzaykc's avatar
    gazzaykc
    New Novice
    6 years ago
    • Ally Code: 156618945
    • Platform (Android / iOS):ios
    • Connection (Mobile Data / Wi-Fi): both

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