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Anonymous's avatar
Anonymous
8 years ago
SolvedApproved

Game won't load

Starting about a week ago, the game no longer opens. I click on the game and it stops and it looks like it's going to load but always stops at the 'checking for updates' spot.

I've let the screen sit for a while (over 10 minutes), but it never loads.

I've tried uninstalling and reinstalling, but that didn't fix it.
  • So in my past experience with logging on to the game issues. Things that can go wrong are as follows:

    Ram or Memory usage from other programs
    Hardward is older and cannot support the new upgrades
    Cellular Carrier Network settings need to be reset or upgraded
    Wifi Network settings reset or upgraded.

    There may be other things but these are the normal ones that seem to be the issue.

8 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved
    Hi,

    Try with different wifi connections and let us know if is working.
  • Also which platform iOS or Android and which model of Phone and which version of Operating System if you still have this issue.
  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    What Platform are you using? 

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    hi,

    I'm on a Nexus 6, running android 7.1.1

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved
    Did you try using wifi ?
  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved
    I just tried without wifi, and its working 🙂

    Its not working with my home wifi, but I have not had a chance to test with a different wifi. I'll report back when I've tested that.

    Given this though, is there something I can do further to troubleshoot why its not working with my home wifi?
  • So in my past experience with logging on to the game issues. Things that can go wrong are as follows:

    Ram or Memory usage from other programs
    Hardward is older and cannot support the new upgrades
    Cellular Carrier Network settings need to be reset or upgraded
    Wifi Network settings reset or upgraded.

    There may be other things but these are the normal ones that seem to be the issue.
  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved
    Your internet connection used with your wifi router seems to seems to block the game.
    This may be due to router firewall settings or even the router-internet connection itself. If you know someone who can help to try without firewall you can answer to the question.
    Glad is working, have fun

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