Garbage Customer Service

@bearcat0069 Apologies I did forget to mention when contacting them you will need to use the in-game support option for them to help out with your account, you can find more information here. 

There really is no solution. They told me they couldn't fix ingame issues and gac has already started. Not sure why I was told to go here other than to rant and see others with similar frustrations. Every experience I've had with customer service for this game,(except 1) has been pointless and achieved nothing. The one issue that finally got fixed took around 15 different CSRs and over 25 hours of my life over a year period before I finally found someone who did their job and fixed what they called a "simple issue" for me.

So I guess the Solution is to understand that Customer Service is an absolute joke and don't expect 95% of them to care or be capable of doing their job.

Contacting them in game is what got me sent here. Basically not wanting to help and here's a place you won't bother us.

@bearcat0069 The forums sever as a place where players can post about issues they're having, and allows others to offer assistance or information that may help. In addition, we can also collect information on what problems are being experienced and share them with the Games Team.

Please note for account issues, missing items, and certain other problems we are not able to assist on the forums and must have you contact an EA Advisor. If you are still experiencing an issue with SWGOH, please let us know and we can provide any relevant information possible. 

Thanks!

I understand you.

The only answer I recieve when i contact them is to restart the game, reinstall it, clean cookies, caché...

The game is perfect and if something happens is your fault.

Doesn't matter if you pay or not, you will never be refunded a payment if there is a bug or you lost progress due to a bug.

Good luck with your problem