Ghosted by EA Help Team

Good afternoon. At the end of the most recent SWGOH ERA event, along with other rewards, I was supposed to receive 5 lightspeed tokens for reaching certain milestones during the game.  Particularly having all the ERA Characters at 5 stars before the end of the ERA, and complete the ERA assignments/events.

I submitted a help ticket in-game. (Which is still sitting open.) For a few days the help team kept asking me to describe the issue, provide screenshots, give account information, verify account information, etc.  When I finally satisfied all of their needs they said thank you and they'll look into it.

Then everything went quiet.  I waited several days, then started asking for some form of update.  Every few days I return to that ticket and ask for an update.  Nothing, silence. It has now been 15 days since the ERA ended and I am still met with only silence.  But the ticket remains open.

Attached are a few screenshots from the conversation.  Please respond to this with information on how to proceed?