Forum Discussion

upper90go's avatar
upper90go
Rising Novice
3 months ago
Solved

GI lightspeed bundle

I bought the GI lightspeed bundle on July 24th and ea help just keeps saying they are working on the issue but haven't helped to actually give me the characters. I dont want to buy this bundle again,...
crashing
ui (user interface)
  • EA_Lanna's avatar
    EA_Lanna
    2 months ago

    Hi upper90go​, 

    That sounds utterly draining. I'm so sorry. I know how frustrating this must feel, especially if it's been a month of back-and-forth with them.

    I wish I could step in and fix this for you personally, but I don’t have tool access or the ability to look into missing content claims or add items to accounts. That’s where our support team comes into the mix. They can escalate cases to their specialists, who do have the ability to investigate and grant missing content if you reach out in-game with proof of purchase and your Ally Code.

    On the support side, I’ve been making sure they know what it’s been like for folks trying to get support on this issue. My hope is that this will lead to improvements in the support experience across the board. 

    I sincerely hope your case is sorted soon. 

    - EA_Lanna

upper90go's avatar
upper90go
Rising Novice
2 months ago

EA_Lanna​ do you think this is still helping me after a month? Be honest is the in game support actually solving issues or are you guys just pushing off issues and releasing more bundles that aren't working? I can share 10 more of these messages of me constantly asking for some update and receiving the same "we're working on it" *snip* 

The webstore was a bad idea, just give everyone the stuff they are actually paying for

(CM: Edited to remove mass tags/tag spamming per rule)

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi upper90go​, 

    That sounds utterly draining. I'm so sorry. I know how frustrating this must feel, especially if it's been a month of back-and-forth with them.

    I wish I could step in and fix this for you personally, but I don’t have tool access or the ability to look into missing content claims or add items to accounts. That’s where our support team comes into the mix. They can escalate cases to their specialists, who do have the ability to investigate and grant missing content if you reach out in-game with proof of purchase and your Ally Code.

    On the support side, I’ve been making sure they know what it’s been like for folks trying to get support on this issue. My hope is that this will lead to improvements in the support experience across the board. 

    I sincerely hope your case is sorted soon. 

    - EA_Lanna

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