Forum Discussion

aellison1994

Not applicable

2 years ago

Solved

Gifting Lightspeed Issue

I purchased Lightspeed Bundle 3 on the 26/02 at 9pm BST through the gift option. The money has been taken from my account but the pack hasn't been sent to my intended person. I have tried to raise t...

bug

aellison1994
2 years ago
Thank you, I'll go to EA Help now

EA_Gunner

EA QV Team

2 years ago

@aellison1994 I need your ally code.

aellison1994

Not applicable

2 years ago

213-693-628

EA_Gunner
EA QV Team
2 years ago
@aellison1994 Looking at the order history, your purchase was sent to your account. I assume you're trying to get a refund now?
- aellison1994
  Not applicable
  2 years ago
  I bought the pack as a gift for my friend, ally code 874-787-673, and he hasn't received the pack, i can see his roster doesn't reflect it. I'd like him to get the pack or if not possible a refund please.
  I bought the pack for myself a few months back so not in need.
  - EA_Gunner
    EA QV Team
    2 years ago
    @aellison1994 The pack was sent to you, not to a friend. This is based on your order history. To request a refund, you need to contact EA Help. I recommend using the EA Help website and opening a chat to speed up the request.